Located in Andover-'ear to help the local Community!
We’re moving! • Our new clinic: Suite 2, Openfield Barrow Hill Barn, Goodworth Clatford, Andover, SP11 7RG • Plenty of free visitor parking, same great service! • When visiting please wait in reception and we’ll come and collect you!
SMITHS HEARING CARE LTD SURVEYS
January 2020
In January 20 we sent out a survey to some of our clients, we asked seven questions and we were pleased with the responses we received back.
1. Friendliness of Smiths Hearing Care
*****
Very Satisfied
49 out of 53
Satisfied
****
4 out of 53
Neither Satisfied or Dissatisfied
None
Dissatisfied
None
Very Dissatisfied
None
2. Timeliness of Appointment
*****
Very Satisfied
46 out of 53
Satisfied
****
7 out of 53
Neither Satisfied or Dissatisfied
None
Dissatisfied
None
Very Dissatisfied
None
3. Professionalism
*****
Very Satisfied
****
Satisfied
Neither Satisfied or Dissatisfied
None
48 out of 53
5 out of 53
Dissatisfied
None
Very Dissatisfied
None
4. Explanation of diagnosis
*****
Very Satisfied
****
Satisfied
Neither Satisfied or Dissatisfied
None
41 out of 53
12 out of 53
Dissatisfied
None
Very Dissatisfied
None
5. Explanation of hearing industry
*****
Very Satisfied
27 out of 53
Satisfied
****
17 out of 53
Neither Satisfied or Dissatisfied
None
Dissatisfied
None
Very Dissatisfied
None
7 out of 53
6. Overall experience with Smith's Hearing Care
*****
Very Satisfied
Satisfied
****
Neither Satisfied or Dissatisfied
None
46 out of 53
7 out of 53
Dissatisfied
None
Very Dissatisfied
None
7. Would recommend Smith's Hearing Care
Very Likely
*****
Likely
****
Perhaps
***
Not Likely
None
39 out of 53
12 out of 53
2 out of 53
Definitely Not
None